Return & Refund Policy
Your satisfaction is our priority. Please read our guidelines below to understand how we handle returns and refunds at HarNat.
7-Day Return Policy
We offer a hassle-free 7-day return policy for all sealed and unopened products. If you change your mind, you can return the product in its original, undamaged packaging within 7 days of delivery for a full refund or store credit.
Damaged or Incorrect Items
If you receive a damaged, tampered, or incorrect product, please notify us within 48 hours of delivery. We highly recommend recording an unboxing video as proof. We will arrange a free replacement or full refund immediately.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for opened or used supplements, protein powders, or vitamins. Promotional freebies and clearance sale items are also non-returnable.
Refund Process
Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to your original method of payment within 5-7 business days.
How to Initiate a Return
- Log in to your HarNat account and navigate to your Dashboard > My Orders.
- Select the order containing the item you wish to return.
- Click on the "Request Return" button next to the eligible product.
- Fill out the return reason and attach any necessary images or unboxing videos.
- Our support team will review your request within 24 hours and arrange a reverse pickup if approved.